Providing Business Coaching for Athletes and Small Business Owners

In today's bustling business landscape, efficiency is key to success. Everyone TALKS about systems but how are they created and how do you protect yourself?

Most small business owners I work with are visionaries and executors. They have great ideas, a strong vision for what they desire, and many are good sales people. The most common issue they share with me is:

"Kim, I'm great at marketing, but I need help organizing"; or "I know how to do all of this but I now have to hire someone and everything is in my head!"

If you don't have your systems, policies and procedures documented, or you haven't laid the proper foundation of legal support via contracts, service agreements, or have insurances in place to protect you, your business could truly be a house of cards.

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This past weekend, I spent several hours outlining a table of contents, starting a comprehensive operations manual, and organizing 100's of pages of documents into a working document for a client and her team.

While her expertise is sales and marketing, there were many gaps in the foundation of the structure of her organization and we needed to put a better tool together for her company.

Operations manuals are crucial for your success and here's why you need one:

1. Consistency Breeds Excellence: Operations manuals establish standardized procedures, ensuring that tasks are executed consistently across your business. This consistency paves the way for excellence in service and product delivery.
2. Knowledge Preservation: Imagine if a key employee leaves unexpectedly. Without an operations manual, their expertise and processes may leave with them. These manuals safeguard institutional knowledge, aka Intellectual property, serving as a reliable reference for current and future team members.
3. Scale with Confidence: As your business grows, so does its complexity. Operations manuals provide a roadmap for expansion, enabling seamless scaling without sacrificing quality or coherence.
4. Empowerment through Clarity: Clear guidelines outlined in operations manuals empower employees to make informed decisions and take ownership of their roles. This clarity fosters autonomy and reduces the need for micromanagement.
5. Continuous Improvement: Operations manuals aren't static documents; they evolve with your business. Regular updates and revisions allow you to adapt to changing circumstances, integrate best practices, and refine processes for optimal performance.

When I discussed selling my company to a broker in 2019, he thought that since I had a service based business, that I was selling my client list.

When I told him that I had flown into Denver and had been running my business absentee from my kitchen for two years, he realized I was selling an entire "Business in a Box".

My operations manual and employee handbook ensured that I went from a 1x valuation of my business based on a client list to 5x full valuation to sell.

Operations manuals are not just administrative documents; they are invaluable assets that drive efficiency, consistency, and growth in your business. And they are a key part of your succession planning and exit strategy.

Don't neglect the administrative part of your business. You can also hire me to help you organize yourself if that is not your area of expertise.

So reach out if you need help with organizing, writing employee handbooks and operations manuals, or preparing your business to hire employees. Building teams with strong business foundations is one of my superpowers.

All business is about people and I want you to shine and thrive!

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Projects I am working on:

1. Ongoing training for NAMI - National Alliance for Mental Illness to get up to date information on mental health
2. Ongoing training for Total Safety Solutions - speaking to students, families, and community members regarding drug usage cyber security
3. Reviewing a dissertation, outlining concepts for a book for a potential client
4. Updating my resume and looking for opportunities to allow me to be more aligned with KBBC - I have client openings and am also looking for full-time work to replace the 30 hours a week I work at Costco. Who do you know who is hiring for Operational Expertise and Leadership Training and Development?
5. Discussing niche, mission statements, and values to develop SMART goals with a client.

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Want to learn more about how I scaled and sold my 10 year old company? Click the link to order your copy of "Get Stuck In!" today!